Ll89 Privacy Policy — Our Firm Commitment to Protecting Your Data

Ll89 (referred to herein as "we", "us", or "the Platform") is an online gaming and Sports Betting platform operated for users in Bangladesh. This Privacy Policy applies to all services, websites, and mobile apps offered by ll89.

We believe your personal data belongs to you. That is why ll89 is always transparent about what data is collected, why it is collected, and how it is used. When you create an account on ll89, the terms of this Policy apply to you.

If anything in this Privacy Policy is unclear, please reach out to our support team. We are always ready to answer any questions you may have.

Ll89 collects two types of information — what you provide directly, and what is gathered automatically.

What you provide:

• Name, email address, and mobile number (collected at registration)
• Date of Birth (for age verification)
• National ID, passport, or other documents (for KYC verification)
• Payment details (bKash/Nagad number)
• Support conversation records

What is collected automatically:

• IP Address & Device Type
• Browser information and operating system
• How long and how you used the platform
• Cookie & Local Storage Data
• Gaming History & Transaction Records

Ll89 uses your information only for specific, defined purposes. No data is collected or used unnecessarily.

• Service delivery: For account creation, login, gameplay, and transaction processing.
• Identity Verification: To confirm age and prevent fraud.
• Security: To verify authorized access and detect suspicious activity.
• Support: To help resolve any issues you encounter.
• Legal Obligations: To comply with the requirements of government or regulatory authorities.
• Platform Improvement: To analyze and further improve your experience.
• Promotions: To keep you informed about special offers and bonuses, with your consent.

Ll89 never uses your data beyond its original purpose. Should we ever need to use it for a new purpose in the future, your consent will be obtained beforehand.

Ll89 never sells your personal data. However, information may be shared with third parties in the following limited circumstances:

• Payment Processor: Only the necessary information is shared with bKash, Nagad, or other payment services to process deposits and withdrawals.
• KYC Provider: With approved verification agencies for identity verification purposes.
• Legal Requirements: When required to comply with a court order or government directive.
• For anti-money laundering compliance: Details of suspicious transactions, upon request from relevant authorities.

In each of the above cases, only the minimum necessary data is shared. All third parties working with ll89 are bound by strict confidentiality agreements.

Cookies are small data files that a website stores in your browser. ll89 uses cookies to enhance your experience.

Types of cookies used on ll89:

• Essential Cookies: To maintain login sessions — ll89 cannot function properly without these.
• Functional Cookies: To remember your preferences (such as language or theme).
• Analytics Cookies: To understand how the platform is being used.
• Security Cookies: To prevent fraud and automated attacks.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ll89 features.

Ll89 retains your data only for as long as it is needed. All information is kept while your account remains active.

• Active account data: retained for as long as the account remains active.
• Transaction records: typically 5–7 years as required by law.
• KYC Documents: Securely stored after verification and deleted once the legally required retention period expires.
• Support conversations: retained for up to 2 years after resolution.
• Closed account data: retained for 3 years after closure, then deleted.

Once deleted, your data will no longer be accessible in any ll89 system. However, certain information may be legally required to be retained for a specified period.

As an ll89 user, you have the following rights over your personal data:

• Right to View: You may request to see what personal data ll89 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Access: You can request a copy of your data to keep for your own records.

To exercise any of these rights, please contact the ll89 support team. We will respond to your request within 30 days.

Ll89 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account on ll89, we will immediately close that account and delete all associated data. Parents or guardians with any concerns are encouraged to contact our support team.

Ll89 protects your data using industry-leading security measures:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is encrypted separately.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and penetration tests are conducted.
• Instant alerts are sent whenever a suspicious login is detected.
• No one other than authorized personnel can access member data.

Please note — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Ll89 may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance by email or through the Platform.

Continuing to use ll89 after any changes constitutes acceptance of the updated policy. We recommend checking this page from time to time. The date of the latest update will always be shown at the top of the page.

If you have any questions or concerns about our Privacy Policy, please contact the ll89 support team. We typically respond within 24–48 hours.